Pest Control Sightings and Contractor Visits
Log pest sightings straight away, record what was done, and keep your pest contractor's visits, reports and recommendations in Café QR.
Updated 6 November 2026
Inspectors ask how you keep pests out and what you did when you saw signs of them. Café QR keeps both: sightings anyone on the team logs, and your contractor's visits.
Log a sighting
- Open Safety, then Pest control. On a till, open it from the safety screen and enter your PIN.
- Say where, choose the pest and what was seen (alive, dead, droppings, gnaw marks), whether food was thrown away and whether the contractor was called.
- If you've dealt with it, write what was done in Action taken. Leave it empty if not: the sighting stays open on the to-do list and the till banner until someone adds the action.
- Press Save sighting.
A sighting of rats, mice or cockroaches sends a text and an email to the site's alert list straight away, even in quiet hours. Flies and other pests only go on the to-do list.
Record a contractor visit
Managers record visits: the company, routine or call-out, the date, what they found, each recommendation on its own line and the next visit date. Upload their report from the visit; it's kept in Documents, under Pest control. Press Done on each recommendation once it's been done. When the next visit date passes, Pest control visit overdue appears on the to-do list.
Every change is kept in the record's history. Once a record is closed it can be added to but not changed.