Your Food Safety Score and Group View
How Café QR's safety score is worked out from your own records, why it isn't your Food Hygiene Rating, and how to raise it at every site.
Updated 6 November 2026
The safety score is one number out of 100 for each site, covering the last 30 complete days. It's built only from records you already keep in Café QR, and every point you lose links to the day or record that lost it.
It isn't your Food Hygiene Rating. That rating (0 to 5) comes from your local authority's inspection. The safety score is Café QR's own check on how well your records are kept, so you can put things right before an inspector visits. It's never shown as stars or out of 5.
What it measures
| Part | Points | Counts as done |
|---|---|---|
| Checks on time | 35 | Opening checks, closing checks and temperature rounds done by their due time plus the grace period |
| Breaches handled | 25 | A fix written when the breach was logged, or within 60 minutes of the alert |
| Days signed off | 15 | Each open day signed off by a manager by 12:00 the next day |
| Follow-ups closed | 10 | Pest sightings actioned within 24 hours, contractor recommendations ticked by their due date, pest visits not overdue, complaints with an outcome within 14 days |
| Training current | 15 | Staff who handle food with a food hygiene certificate in date |
Each part is its points times done divided by expected. Only the final score is rounded.
- Closed days cost nothing. A day counts as open when the site took orders or logged any food safety record.
- Equipment out of use costs nothing while a fault says so.
- No check times set? Opening and closing checklists are counted on each day the site traded, with no time limit.
- Nothing to count (no breaches, nothing to follow up) gives full points for that part, and says why.
- Staff who don't handle food can be marked No food handling on the Staff page, so they're left out of training.
A new site shows Score ready on a date until it has 7 open days of records.
Bands
| Score | Band |
|---|---|
| 90 to 100 | Very good |
| 80 to 89 | Good |
| 70 to 79 | Fair |
| Under 70 | Needs work |
The breach rate ("3 breaches in 30 days") is always shown next to the score. The score rewards doing the checks and fixing problems quickly, not avoiding writing breaches down.
Raise your score
Managers press See the breakdown on the score card. Each part shows its points, how many were done and what lost points, newest first. What would add the most points lists the three changes worth the most, for example "Do closing checks on time: up to +4".
Scores are worked out each night just after midnight. The breakdown is worked out when you open it.
Team activity
On the breakdown, managers and owners see who logged what in the last 30 days: records logged, checks on time, breaches fixed and their last record. It's sorted by name, and nobody is marked as failing. Records signed with a PIN that someone else also uses go on a Shared PIN row. Let your team know that Café QR records who logged each record; the inspection report shows it too.
All your sites
With All locations picked, owners and area managers see every site on Food safety > Overview, worst first: today's checks, breaches with no fix, cooling running late, open follow-ups, the score and the last sign-off. Each cell opens that site. Owners also see a count of open sickness records, never names. Download group report prints the table without the sickness column.
Owners can give a manager a set of sites under Area sites on the Staff page. A site manager sees only their own site.
Weekly email and other places
- Weekly email: owners with 2 or more sites get the group table every Monday at 08:00, with the lowest-scoring site and its top tip. It never includes sickness. Switch it off in Food safety, Set up, Alerts.
- Morning summary: one line, for example "Safety score 86 (▲3). Lost most on: checks on time."
- Inspection report: the score is only included if you press Include safety score before printing.