Food Safety Records When the Internet Is Down
Keep logging temperatures, food records and checklists on the till, tablet or phone without internet. They send themselves when you're back online.
Updated 6 November 2026
If the internet drops, you can keep logging food safety records on the till, a tablet or a linked staff phone. Each record is kept on the device and sent when it's back online, with the time it was really taken. You need the Food safety add-on.
What you can log without internet
- Temperature readings
- Food records: probe checks, hot and cold holding, deliveries, cooking, cooling and reheating
- Finishing a batch that's cooling
- Opening and closing checklists, unless the checklist needs a photo
- Pest sightings and faults
Food complaints and sickness records can't be saved without internet. Wait until you're back online.
What you'll see
When you save a record with no connection, the device says Saved on this device, sending when online. A banner shows how many records are waiting. The device tries again every 30 seconds and as soon as the connection comes back, so you don't need to do anything.
If records have been waiting for more than a day, the banner turns amber and says Connect to the internet to send them. If the device is about to sign out or be unlinked with records still waiting, it warns you first, because records left on a device that's unlinked are lost.
If a reading is out of range and you press Can't fix now with no connection, your manager is told once the device is back online. If it's urgent, tell them in person.
Now and then the server refuses a record, for example if it was dated more than 7 days ago. The banner shows it with the reason and a Remove button.
How late records show in your records
A record sent late keeps the time it was taken, so it counts for the check and the day it belongs to. The inspection report and the temperature list add a short note under its time:
- Sent 09:47: when it reached Café QR, if that was more than a couple of minutes after it was taken.
- Recorded offline, arrived late: it arrived after that day's diary was signed.
- PIN checked offline: the device couldn't check the person's PIN with Café QR at the time, so the record is put down to the person the device had signed in.
- Device clock was wrong, time adjusted: the device's clock was more than 5 minutes out, so the time was corrected.
If a late record does a check that had been marked missed, the missed alert is closed as recorded offline. Safety scores for the days it affects are worked out again when it arrives.