Food Complaints: What to Record
Record food safety complaints in Café QR without guests' personal details, link the order, note what you checked and record the outcome.
Updated 6 November 2026
If a guest says your food made them ill, caused an allergic reaction or had something in it, record it and what you did. Managers and owners keep these records; they never show on a till or waiter tablet.
Record a complaint
- Open Safety, then Complaints. If you run several sites, choose the site first.
- Say when and how it came in, the type, and what was reported. Pick the order from the list if you know it, and add the dish and the date it was eaten.
- Tick what you checked (temperature records, cooking records, the allergen matrix for the dish, staff sickness at the time) and add notes.
- Choose the outcome, or leave it as Still investigating. Press Save complaint.
Don't write the guest's name, phone number or email. Café QR refuses anything that looks like contact details; link the order instead.
A complaint of illness or an allergic reaction sends a text and an email to the site's alert list straight away. Open complaints stay on the to-do list until they have an outcome. Complaints are deleted after 3 years.