Maintenance and Equipment Faults
Report broken equipment, take a fridge or freezer out of use so it leaves temperature rounds, and record the repair and its job sheet.
Updated 6 November 2026
When equipment breaks, record it, so everyone knows not to use it and an inspector can see how it was put right.
Report a fault
- Open Safety, then Maintenance, or press Report a fault on Temperatures.
- Pick the fridge, freezer or hot-hold unit, or type the equipment's name (for example dishwasher).
- Say what's wrong. If it mustn't be used, choose Yes, don't use it under Out of use?.
- Press Report fault. Anyone on the team can do this, on a till too.
Equipment that's out of use is greyed on Temperatures, says Not needed while out of use, and is left out of the temperature rounds until it's fixed. A reading that's out of range on equipment with an open fault shows the fault beside it.
Update and close it
Managers update the status (for example engineer booked), and once it's fixed they say who fixed it and when. A fixed fridge, freezer or hot-hold unit goes back into rounds, and Café QR takes you to Temperatures to take a reading. Add the invoice or job sheet from the fault; it's kept in Documents, under Maintenance.