Sell Something That Isn't on the Menu: Misc Items

A Misc item lets staff sell something that isn't on your menu at a price they type: a birthday cake a guest ordered, corkage on a bottle they brought, or a room hire fee. It goes on the bill like any other item, prints on the receipt, can be refunded, and shows in your reports as "Misc".

Misc items are off until the owner turns them on.

Turn misc items on

Only the owner can do this.

1. Open Staff.
2. In What each role can do, find Ring up misc (open-price) items and choose what Floor staff and Managers may do: Allowed, Needs manager PIN or No. Press Save.
3. In Misc items on the till, switch on Misc items on the till.
4. If you like, type the most each role may ring up without a PIN, for example 50. Above that amount the till asks for a manager's PIN. Leave the box empty for no limit. Press Save.

By default, Floor staff need a manager's PIN for every misc item and Managers don't. Owners can always ring them up.

Ring up a misc item

1. On the Till, press Misc item next to Current sale.
2. Type a name, or leave it empty to call it "Misc". Type the price.
3. Check the VAT rate. It starts at your café's rate; change it for an item taxed differently, for example 0 for corkage if that's how your accountant treats it. Cafés that aren't VAT-registered don't see this box.
4. Choose the Ticket: No ticket for a fee or anything the kitchen doesn't make, or Kitchen and bar to send it to your kitchen screens and printers.
5. Press Add to sale, then take payment as usual.

If the misc items on a sale come to more than the person's limit, or their role always needs a PIN, the sale asks for a Manager PIN before it can be paid. A manager, or anyone allowed misc items, types their PIN.

What to know

• Service charge applies to misc items like the rest of the bill. Automatic promotions such as happy hour don't.
• Misc items can't be comped. Ring up the price you want to charge instead.
• A misc item can't be sold while the till is offline: the price and PIN are checked when the connection is back.
• Misc items don't use stock.
• Every misc item goes in Activity log with who rang it up and who approved it.
• Reports and best sellers show all misc items together as "Misc". The X and Z reports have a Misc items line with how many were sold and what they came to.
• Misc items are on the till only, not the waiter app.