Loyalty points and regulars

Points, rewards and standing discounts for the guests who come back.

1Open Customers. The Guests tab lists everyone who has ordered with their phone number, with what they've spent and when they last came.
2Under "Points, rewards and automatic offers", set the rewards staff can give (such as a free coffee) and what each is worth. Save.
3Under Loyalty programme, set tiers (such as Silver and Gold) that give a standing discount after a number of orders.
4On the till, add the customer by phone number before taking payment. Their points add up, and staff can spend them on a reward.

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Articles

Shared Tills, Tablets and Staff PINsPair a till, waiter tablet or kitchen screen, add staff with just a name and PIN, and see how the lock screen records every sale against the right person.
Staff Roles and Permissions: Who Can Do WhatOwner, Manager, Floor and Kitchen roles in Café QR, what each can open and do, how manager PIN approvals work, and how to change permissions for each role.
How to Get Delivery App Orders on Your Kitchen ScreenPut Uber Eats, Deliveroo and Just Eat orders on the Café QR kitchen screen and printers through Deliverect, Otter or the order API, and what's coming next.
How to Do an End-of-Day Cash-UpOpen the drawer with a float, record cash paid in and out, count up at close and see the difference, with a printable report of the day's takings.
Kitchen Printer Setup and TroubleshootingConnect a Star, Epson or any ESC/POS kitchen printer, choose what each one prints, and fix a printer that isn't connected or isn't printing.
Orders Not Showing on the Kitchen Screen? How to Fix ItWhy an order might not appear on the kitchen screen, or arrives without a sound, and how to fix each cause, from the wrong branch to a sleeping tablet.
Stock Counts, Prep Batches and Suggested OrdersBuy in cases and sacks, make sauces in batches at their real cost, count stock and see what went missing, and let par levels write your orders.
What Works When the Internet Goes DownWhat Café QR's till keeps doing without internet, what waits for the connection, and how to prepare so a dropped connection never stops service.
How to Add Your Card Machines to Café QRUse any card machine with the till: add each one by name to check its takings at close, and in the UK link Dojo or SumUp so the till sends the amount for you.
What Hardware Do You Need to Run Café QR?The devices, printers and card readers that work with Café QR: use the tablet or laptop you have, add printers and a cash drawer, and take card your way.

More guides

Your first test orderSee an order go from a guest's phone to your kitchen screen, in two minutes.
Opening the till, kitchen or waiter screenThe screens a device runs all shift, and how to make a device open straight onto one.
Running the kitchen screen during serviceOne screen in the kitchen shows every order as it comes in.
Call staff and bill requestsWhen a guest taps Call staff or Request bill on their phone.
Taking orders on the waiter appThe till on your phone: pick a table, add dishes, send them to the kitchen.
Taking orders at the tillRing up counter and table sales and take payment, even when the Wi-Fi drops.
Taking card payments on a card readerSend the amount to a Stripe card reader from the till, so nobody types it in twice.
Changing your menuPrices, new dishes and finished items, from your phone during service.
Allergens on your menuShow guests which allergens each dish contains.
Table QR codesPrint a code for each table, and replace one if it's lost.
Your floor planSee every table at a glance: free, ordering, waiting for the bill.
Open tabs and moving tablesTables that have ordered but not paid yet.
Table bookingsTake bookings online and by phone, and seat guests when they arrive.
Cancelling and refundingFix a mistake, or give money back.
Daily takings and reportsWhat you sold today, this week, and your busiest times.
Cashing up the drawerOpen the drawer with a float, and close it with a count that adds up.
Clocking in and outHours for payroll, from a shared tablet or your own phone.
Your own deliveries and ridersAssign riders, send orders out, and mark them delivered.
Online ordering for collection and deliveryYour own order page, with no commission.
Setting up a self-order kioskA tablet at the counter where guests order for themselves.
Separate kitchen screensSend drinks to the bar and food to the kitchen.
Happy hours and dealsDiscounts that apply by themselves, at set times.
Promo codesCodes guests type in their basket, or staff enter on the till, for money off.
Selling and taking gift cardsSell a gift card, and take it as payment at the till, at the table or online.
Stock and recipesKnow what you have, and what each dish costs to make.
Food safety diary and temperature checksOpening and closing checks, temperatures and the daily sign-off, ready for an inspection.
More than one locationOne menu and one account, with tables, kitchen screens and takings per venue.
Opening times and pausing ordersStop orders when you're closed, or for a few minutes when the kitchen is slammed.
Your logo and colourMake the menu guests see look like your restaurant.
Kitchen and receipt printersPrint every order in the kitchen the moment it comes in.
Taking card paymentsGuests pay by card, Apple Pay or Google Pay, into your own Stripe account.
Delivery app orders on your kitchen screenOrders from delivery apps arrive and print like any other order.
VAT, service charge and tipsWhat's added to the bill, and how it shows to guests.
Adding staffGive waiters and kitchen staff their own login, and decide what each role can do.
Changing or cancelling your planMove up or down a plan, switch features off, or cancel.

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