How to run Café QR, step by step.

1. 1Open Help & guide and scan the "Try a test order" QR code with your phone's camera. Owners also see it on Today. (Or scan any table code you've printed.)
2. 2Your menu opens on the phone. Tap + on a dish, then open the basket at the bottom.
3. 3Type a name, then choose to order now and pay at the till, so no payment is taken.
4. 4Tap "Open kitchen screen" on the same card. Your order is under New, with its table number.
5. 5Tap Start cooking, then Mark ready, then Picked up to move it along, as you would during service.
6. 6Doing another test? Tap Cancel on it while it's still under New or Cooking, so it doesn't count in your takings.

Do this once with your staff watching. Seeing a real order arrive explains the whole system faster than any manual.

1. 1Tap Open a screen at the top and choose the screen you want: Kitchen, Till, Waiter, Kiosk, Order-ready board, Customer display or Time clock. (On a phone, type the screen you want: Kitchen, Till, Waiter, Kiosk, Order-ready board, Customer display or Time clock into "Jump to a page or setting".)
2. 2You only see the screens your plan and your role include.
3. 3Tick "Remember my choice on this device" and the tablet opens straight onto that screen next time staff sign in.
4. 4Kitchen staff land on the kitchen screen by themselves, and floor staff on the till or waiter app. The owner always lands on the dashboard.
5. 5To stop a device opening a screen, open Open a screen again and tap "Stop opening … on this device".

1. 1Tap Open a screen at the top and choose Kitchen. (On a phone, type Kitchen into "Jump to a page or setting".) Leave it open on a tablet, phone or laptop in the kitchen. It updates by itself every few seconds.
2. 2Tap Chime off at the top once, so it says Chime on and chimes for every new order. (Browsers only allow sound after a tap.)
3. 3With more than one station, pick yours at the top (say Bar). It then shows only its own dishes.
4. 4New orders appear under New, with the table, each dish, its options and any note.
5. 5Tap Start cooking when you begin, Mark ready when it's ready to go out, and Picked up once it's served or collected.
6. 6Cancel removes an order that won't be made. It stops counting in your takings.

Use a device that stays plugged in. If the screen goes to sleep, the chime stops too.

1. 1Guests at a table can tap Call staff or Request bill at the top of the menu.
2. 2The request appears under Today, on the Guest requests tab, with the table number.
3. 3Tap Resolve once someone has gone to the table.

1. 1Tap Open a screen at the top and choose Waiter. (On a phone, type Waiter into "Jump to a page or setting".) On your phone, add it to the home screen so it opens full screen like an app.
2. 2Tap a table. Tables calling for you or waiting on the kitchen are marked, so you see them first.
3. 3Tap dishes to add them; pick options when asked. Add a seat, a course or a note for the kitchen if you need to.
4. 4Tap Review order, check it, then tap Send to kitchen. It appears on the kitchen screen straight away.
5. 5Tap Bill to see what the table owes and take payment, or Takeaway in the menu for a takeaway order.
6. 6On a shared phone, open the menu and tap Switch staff, then enter your PIN, so orders are recorded against you.

1. 1Tap Open a screen at the top and choose Till. (On a phone, type Till into "Jump to a page or setting".)
2. 2Tap dishes to add them; pick options when asked. Search the menu or scan a barcode at the top.
3. 3Choose Eat in, Takeaway or Delivery and, for eat in, the table.
4. 4Tap Take payment, then the way they paid: Cash (type the cash given to see the change), Card, Gift card, or Split payment.
5. 5Pay later leaves the order on that table's tab until it pays.
6. 6Something sold out? Tap "Mark sold out" under the dish. Tap "Back in stock" to bring it back.
7. 7On a shared till, tap Switch staff and enter your PIN, so sales are recorded against you.

The till keeps working with no connection and sends the sales when the Wi-Fi is back. Card readers, promo codes and gift cards need the connection.

1. 1You need card payments connected first (Settings, then Card payments).
2. 2On the till, ring up a sale, tap Take payment, then Card reader.
3. 3No reader yet? The owner enters the reader's pairing code (on the reader: Settings, then "Generate pairing code"), a name such as Counter, and the address it's used at, then taps Add reader.
4. 4Pick the reader. It shows the amount; the guest taps or inserts their card, and the till finishes the sale by itself.
5. 5Using a different card machine? Take the payment on it, then tap Own machine to record the sale.

Refunds of card-reader payments go back to the card by themselves.

1. 1Open Menu. The Items tab is your menu.
2. 2To add a section, type its name in "New category" and tap Add category.
3. 3To add a dish, type its name and price under the category and tap Add item.
4. 4Finished for today? Tap Hide on the dish. Guests stop seeing it straight away. Tap Show to bring it back.
5. 5For sizes and extras (half or full, large, extra cheese), use the Extras & options tab.
6. 6Have a printed menu? "Import from photo" reads the dishes and prices for you; you check them before saving.
7. 7Basket suggestions picks up to a few dishes, such as drinks and sides, that guests are offered in their basket as "Add to your order?".
8. 8Each category has its own colour on the till and waiter app. To change it, open "Colour on the till" under the category and tap a colour.

1. 1Open Menu, then the Allergens tab.
2. 2Switch on "Show allergen info to guests" and tick the allergens your kitchen tracks. Save.
3. 3Then tag each dish with its allergens on the Items tab. Guests see them on the menu before they order.

Allergen tags help guests choose, but staff should still answer allergy questions in person.

1. 1Open Tables, then the QR codes tab.
2. 2Type a table number or name (e.g. 7 or Window) and tap Add table. Each table gets its own code.
3. 3Tap Print all QR codes to print every code, or Print under one table.
4. 4Stick each code where guests can scan it while seated: upright on the table or a stand is best.
5. 5Doing takeaways? With counter ordering on, tap Add counter code for a code by the till, so guests order instead of queueing.
6. 6If a printed code is lost or copied, tap New code on that table and print the new one. The old code stops working.

1. 1Open Tables, then the Floor plan tab. Each table shows its status: in the kitchen, to pay, calling or asking for the bill.
2. 2Tap a table to open its tab, see its requests, or print its QR code.
3. 3To arrange it like your room, tap Edit layout, drag the tables, tap one to set its seats and shape, then tap Save layout.
4. 4Seats set here are what online bookings use to decide how many guests fit.

1. 1Open Tables, then the Open tabs tab. It lists every table with something unpaid, and how much.
2. 2Split the bill if they want to, then tap Paid in cash or Paid by card.
3. 3If a party moves, pick the new table under Move to and tap Move tab.
4. 4Guests can also see and split their bill from the table's QR code.

1. 1Open Tables, then the Bookings tab.
2. 2Under Online booking, tick "Let guests book online" and set the largest party, to get your booking link to share.
3. 3Bookings by phone: fill in the form and tap Add booking.
4. 4When guests arrive, tap Seat; afterwards tap Done, or No-show if they didn't come.
5. 5Guests who booked online can add it to their calendar and cancel it themselves from their confirmation page.

1. 1Open Orders and find the order on the History tab, then tap it.
2. 2Not paid yet: give a reason and tap Cancel this order. Its ingredients go back to stock.
3. 3Paid: a manager enters the amount (all or part) and a reason and taps Refund. Payments made online or on a connected card reader go back to the card by themselves; otherwise hand the cash back or refund it on your card machine.
4. 4Every cancel and refund is kept on the order and taken off your takings.

1. 1Today shows today's takings and orders.
2. 2Open Reports. The Sales tab shows revenue, orders, average order, top items, categories and busiest times for the last 7, 30 or 90 days, or dates you choose, compared with the period before.
3. 3Under Export takings, download Today, Daily totals or Every order as a spreadsheet for your accountant.
4. 4The Tips tab downloads tips by member of staff as a spreadsheet, for your tips policy.

Cancelled orders and abandoned online payments are left out, so the totals match what you actually took.

1. 1Open Reports, then the Past cash-ups tab.
2. 2At the start of the day, tap Open drawer with the float you start with.
3. 3At close, count the drawer and tap Close and reconcile. It shows what should be there (float, cash sales, less cash refunds) and the difference.
4. 4Earlier drawers are listed under Past sessions on the same tab.

1. 1Tap Open a screen at the top and choose Time clock. (On a phone, type Time clock into "Jump to a page or setting".) Or open Settings, then Clocking in.
2. 2Tap Clock in when you start your shift, take your breaks there, and tap Clock out when you leave.
3. 3Managers see everyone's hours, pay and the rota on the same page.

1. 1Open Delivery. Orders for delivery wait here.
2. 2Under Riders, add each rider's name and phone and tap Add rider. Each rider gets their own link to open on their phone, with no login.
3. 3Pick a rider for an order and tap Assign, then Out for delivery when it leaves and Delivered when it arrives.
4. 4If a rider's link is shared by mistake, tap New link. The old one stops working.

1. 1Open Settings, then Online ordering.
2. 2Tick "Take online orders" and choose what you offer: Collection, Delivery by your own drivers, or both.
3. 3Set how long collection and delivery take, and your delivery zones: one per line with a name, the fee and the minimum order.
4. 4Under Ways to pay, choose cash and card at the shop or door. Card online appears once Stripe is connected.
5. 5Tap Save, then share Your order page link on your website, social media and Google Business profile.

1. 1Open Settings, then Self-order kiosk.
2. 2On the tablet, scan the kiosk code (or open its address) in Chrome or Safari.
3. 3Use full screen: on iPad choose Share, then Add to Home Screen, and open it from the icon.
4. 4Lock the tablet to the page: Guided Access on iPad, or Screen Pinning on Android. Keep it plugged in with auto-lock off.
5. 5Guests touch to start, choose eat in or take away, order and get their number. They pay at the counter, and the screen starts over for the next guest.

Put the Order-ready board on a TV (Open a screen) so guests see when their number is ready.

1. 1Open Settings, then Kitchen stations.
2. 2Name a station (say Bar), tick the categories it makes, and tap Add station.
3. 3On the kitchen screen, pick the station at the top. It then shows only its own dishes.
4. 4Set when an order turns amber and red, so late orders stand out.

1. 1Open Menu, then the Offers tab.
2. 2Give it a name guests see, and choose Percent off, Amount off, Buy X get Y free, or a Meal deal at a set price.
3. 3Choose what it applies to (everything, chosen categories or chosen items), the days and times, and where (table QR, till, online). Tap Add promotion.
4. 4It applies automatically to every order that qualifies, and the receipt shows it.

1. 1Open Menu, then the Promo codes tab.
2. 2Under New code, type the code (e.g. SUMMER10), choose % off or Amount off and the value. Add a minimum spend, total uses or a last day if you want one. Tap Create code.
3. 3If codes are switched off, turn them on in Settings ("Turn on promo codes") first.
4. 4Pause a code to stop it for now; Resume brings it back. Each code shows how many times it has been used.

1. 1Open Customers. The Guests tab lists everyone who has ordered with their phone number, with what they've spent and when they last came.
2. 2Under "Points, rewards and automatic offers", set the rewards staff can give (such as a free coffee) and what each is worth. Save.
3. 3Under Loyalty programme, set tiers (such as Silver and Gold) that give a standing discount after a number of orders.
4. 4On the till, add the customer by phone number before taking payment. Their points add up, and staff can spend them on a reward.

1. 1Open Customers, then the Gift cards tab.
2. 2Under Sell a gift card, enter the amount, how the customer paid and when it expires, then tap Sell gift card.
3. 3Give the customer the code it shows, or tap Print the card.
4. 4To spend it, choose Gift card when taking payment on the till and type the code. Anything left stays on the card.
5. 5Guests can also pay with it themselves: Pay with a gift card in the basket on the table QR page, or at checkout on your online order page. The card has to cover the whole order there; a card with less is taken at the till.
6. 6Refunding an order paid with a gift card puts the money back on the same card.

Money for a gift card isn't sales until it's spent, so it stays out of your sales and tax figures.

1. 1Open Stock. On the Ingredients tab, add your ingredients with their unit and cost.
2. 2On the Recipes tab, say what one serving of each dish uses. Options can change it too: an oat milk swap takes away milk and adds oat milk.
3. 3Every order takes its ingredients off stock; a cancelled order puts them back.
4. 4When a delivery comes, use Received; log spills with Wasted; after a stock take, use Set count.
5. 5Order from suppliers on the Suppliers & orders tab, and book the delivery in against the order when it arrives.

Set a low-stock level on an ingredient and Today warns you before you run out.

1. 1Open Safety. First, on the Set up tab, add your checklist templates (opening, closing, daily or weekly) and the fridges, freezers and hot holds you check.
2. 2During the day, staff tick off each list on the Checks tab and tap Submit completed checklist.
3. 3Log each reading on the Temperatures tab. A reading out of range needs a corrective action before it saves.
4. 4At the end of service, a manager signs the day on the Diary tab.
5. 5When an inspector visits, open the Inspection tab and tap Print / Save as PDF.

1. 1Open Settings, then Locations.
2. 2Tap Add location. Each location has its own tables, opening hours and kitchen screen.
3. 3Your menu is shared; hide dishes or change prices per venue with Menu at this location.
4. 4Use the location picker at the top of the dashboard to switch, or choose All locations.

1. 1Open Settings, then Opening hours.
2. 2Switch on "Use set opening hours" and set each day's times. Outside them, guests can see the menu but not order.
3. 3Open late? Set a closing time such as 00:00 or 02:00 and ordering stays open past midnight.
4. 4To stop orders right now, switch off "Accepting orders". Switch it back on when you're ready.

1. 1Open Settings, then Café details.
2. 2Upload your logo and pick your accent colour.
3. 3Scan a table code to see it: your menu and ordering pages now use your logo and colour, and so does your dashboard's navigation.

1. 1Open Settings, then Printers & card readers.
2. 2Under Kitchen printer, name it (say Kitchen), pick the printer make and paper width, and tap Add printer.
3. 3Copy the Printer URL it shows into the printer's own settings: CloudPRNT on Star, Server Direct Print on Epson. Any other receipt printer works through a PC at the café.
4. 4Tap Print test ticket. Once the printer checks in, it shows as Online.

Only the owner can add or remove printers.

1. 1Open Settings, then Card payments, and tap Connect Stripe.
2. 2Fill in Stripe's form: your business details and the bank account for payouts. Stripe may ask for ID.
3. 3Once Stripe approves the account, the page says payments are live and guests can pay from their phone.
4. 4Payments go to your own Stripe account, and Stripe pays them out to your bank on its schedule.
5. 5Until Stripe is connected, guests still order from the table and pay at the till.

Stripe charges its own card fees; Café QR adds nothing on top.

1. 1Open Settings, then Delivery apps.
2. 2Connect your Uber Eats store on this page to get its orders and keep your menu up to date on Uber. Orders from Deliveroo, Just Eat and others come in through a delivery-app hub such as Deliverect or Otter: create an API key on this page and give it to the hub.
3. 3Orders arrive on your kitchen screen already paid, and print in the kitchen.
4. 4Only the owner can create or revoke API keys.

1. 1Open Settings, then Tax, tips & service.
2. 2Set your VAT rate. Leave the cash rate empty unless your country taxes cash differently.
3. 3Set the tax name guests see on the bill, e.g. VAT, GST or Sales tax.
4. 4Leave "Menu prices already include VAT" ticked if your menu prices include it.
5. 5Add a service charge % if you have one. It appears as its own line.
6. 6Switch on tips if you want guests to be able to add one at online checkout.
7. 7Run a tab, like a bar? Tick "Let table guests pay at the till instead of by card".

1. 1Open Settings, then Staff & roles.
2. 2Type their email address, pick their role and, with more than one location, where they work. Tap Invite. They get an email to set a password.
3. 3Once they've signed in, they appear under Current staff. Until then they're under Pending invitations.
4. 4Roles: Kitchen (the kitchen screen), Floor (the waiter app: tables, open tabs and the takeaway till), or Manager (also orders, bookings, cash-up, menu, stock, offers and reports). Only owners change payments, staff, settings and the plan.
5. 5Give each person a till PIN, so they can switch to themselves on a shared till or phone.
6. 6Under "What each role can do", choose who may give discounts, comp or void items, refund, or mark items sold out, and which need a manager's PIN.
7. 7To remove someone, tap Remove next to their name.

Staff accounts beyond yours may be billed as extra seats; the Staff page shows how many you have.

1. 1Tap your name at the top right, then Plan & billing.
2. 2Under Change plan, tap Upgrade to or Move down to beside the plan you want, and confirm. Changes take effect straight away.
3. 3Moving up is charged for the rest of this billing period on your next invoice. Moving down switches off what the new plan doesn't include, keeps your data, and leaves a credit.
4. 4During your free month nothing is charged; the plan you pick is the one you keep after it.
5. 5To cancel, tap Cancel subscription under Subscription. Everything keeps running until the end of the period you've paid for.
6. 6Don't use part of Café QR? Open Settings, then Features, and switch it off. It disappears from everyone's menus.