Ticketed Events for Restaurants in Pakistan

Your events page lists what's coming up at your café: quiz nights, live music, tasting evenings, Christmas parties. Each event has a day and time, a description, a photo and the kinds of ticket you offer, with a price and how many there are.

Events come with the Table bookings pack. They start switched off: to turn them on, the owner opens Settings, Features, switches on Events and taps Save. That also turns on Check-in for the door. Owners and managers can then add events, from Events on the Tables page.

Guests buy tickets on your events page: free ones straight away, and paid ones by card on your own Stripe account, the same as your online orders. Each guest gets an email with a QR code and a short code to show at the door.

Add an event

1. In your dashboard, open Tables, then the Events tab.
2. Tap New event.
3. Enter the Name, for example "Quiz night", and optionally a Description.
4. If you have more than one branch, pick Where it's on.
5. Pick the Day and the time it Starts. Optionally add when it Ends. An end time earlier than the start means it runs past midnight.
6. Under Tickets, enter the Kind of ticket, its Price and How many there are. Use 0 for a free ticket. Tap Add another kind of ticket for more, for example a team ticket. You can add up to 10.
7. Optionally, under Stop selling on, pick a day and time for sales to close. Leave both empty to sell until it starts.
8. Tap Create event.

The event is saved as a draft. Only your staff can see it.

Add a photo

On the event's page, under Photo, tap Add a photo and choose a picture or poster. Wide pictures work best.

Publish it

On the event's page, tap Publish. It now shows on your events page.

Under Share, tap Copy to copy its link for social media or your website, or Download QR code for a poster or the counter. While you have an event coming up, your café page and online order page show a What's on link too.

Your events page lists every published event that hasn't finished, soonest first. Its link is at the top of the Events tab.

How guests buy tickets

1. On your events page, they open the event and choose the Ticket, How many, and enter their Name and Email (and a phone number if they like).
2. For free tickets they tap Get tickets. For paid ones they tap Pay and pay on a secure card page.
3. They see their tickets, with a QR code and a 6-character code, and get the same by email.

While a guest pays, their tickets are held for them for 35 minutes. If they don't finish paying, the tickets go back on sale. Two guests can never buy the same last ticket.

To sell paid tickets online, connect card payments first, under Payments. Until then, guests can only get free tickets online.

See who has tickets

On the event's page, Tickets sold lists everyone with tickets: their name, email, how many of which kind, their code and what they paid.

Check guests in at the door

Any staff member can check guests in, on a phone, the till or a waiter tablet.

1. Open Tables, then the Check-in tab. In the waiter app, open the menu and tap Event check-in. Today's event (or the next one) is open; tap another event's name to switch.
2. Type the guest's 6-character code or their name in Code or name and tap Find.
3. Tap Check in. The page says how many people went in, and the count at the top goes up.

Or scan the QR code on the guest's ticket with your phone's camera while you're signed in to Café QR. Their ticket opens with a For staff box: tap Check in.

A ticket can only be checked in once. If it's scanned again, staff see when it was used. Refunded tickets show as Refunded and can't be checked in.

In case the Wi-Fi drops, keep a guest list: on the Check-in tab, next to Guest list, tap Download (CSV) or Print. It lists everyone by name, with their code and a box to tick.

Refund or cancel tickets

1. Open the event, then find the guest under Tickets sold.
2. Tap Refund (or Cancel, for free tickets).
3. Say Why. If your role needs a manager to approve refunds, they enter their Manager PIN.
4. Tap Refund, then tap it again to confirm.

Card payments go back to the guest's card through Stripe. The tickets go back on sale. Tickets already used at the door can't be refunded here.

Who can refund is the same as for orders: change it under What each role can do on the Staff page.

See ticket sales in Reports

Under Reports, Event tickets lists each event's tickets and sales for the days you pick, with any refunds. Ticket sales are kept apart from your order revenue and takings, so your takings still match your till's Z report. They aren't in the accounting export either: card payments for tickets reach your bank through Stripe, like online orders, so record ticket sales in your books from this section.

Change or cancel an event

• To change anything, edit it under Details and tickets and tap Save changes.
• To hide it again, tap Back to draft.
• To call it off, tap Cancel event, then Cancel the event. Everyone with tickets is emailed that it won't go ahead, and its link says it's cancelled. To give everyone their money back, tap Refund everyone, then confirm. Tickets already used at the door aren't refunded.
• A draft made by mistake can be deleted: tap Delete, then Delete for good.