Order Update Emails for Restaurants in Pakistan

When a customer orders from your online order page, Café QR can email them at each step: when the order is confirmed, when it is ready to collect, and when a delivery is on its way. The emails carry your café's name, logo and colour, and a link to follow the order. You can also get an email yourself for each new online order.

The emails are free. They don't use message credit and don't count towards your monthly guest email allowance.

The café owner can change these settings, on the Online orders page.

When each email goes

• Order confirmed: as soon as the order reaches your kitchen screen. For a card payment that is once the payment goes through; for cash, a card at the door or Raast it is straight away. It lists the items, the total, how they are paying and when it should be ready or arrive.
• Ready to collect: when a collection order is marked ready on the kitchen screen or the till.
• On its way: when a delivery is marked Out for delivery on the Delivery page, or the rider taps I've picked it up in their app. If you deliver yourself and don't use the Delivery page, it goes when the order is moved from ready to done.

Each email goes once per order. If an order is taken back from ready by mistake and marked ready again, the customer isn't emailed twice.

Only customers who gave an email at checkout get them. Whether checkout asks for one is under Settings, in Ask guests for their email before they pay.

Orders from the till, table QR codes and delivery apps such as Uber Eats don't get these emails.

Set up order emails

1. In your dashboard, open Online orders.
2. Scroll to Order emails.
3. Leave Email customers about their order on.
4. Optionally change the From name. Customers see it as who the email is from. Leave it empty to use your café's name.
5. Optionally enter a Reply-to email. When a customer replies, their reply goes there. Leave it empty to use the contact email under Business details for your checkout.
6. Tap Save order emails.

Your logo and colour come from the Branding page. Without a logo, the email shows the first letter of your café's name.

See what customers get

Under Preview, tap Confirmed, Ready or On its way to see each email as a customer will, with a sample order and your saved settings. Save first to see a change.

Get an email for each new order

1. On Online orders, under Order emails, switch on Email me about each new online order.
2. In Send new orders to, enter the email address to use. Leave it empty to use the address your manager alerts go to.
3. Tap Save order emails.

Each new online order then sends you a short email with the customer's name, the items, the total and the collection or delivery time. Tap To you under Preview to see it.

Turn them off

Switch off Email customers about their order and tap Save order emails. Orders already placed won't get any more emails. Customers can still follow their order on the page they see after ordering.