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Help centre / Article

Kitchen Printer Setup in Pakistan

Connect a Star, Epson or any ESC/POS kitchen printer, choose what each one prints, and fix a printer that isn't connected or isn't printing.

Updated 17 October 2026

Café QR prints a kitchen ticket the moment an order fires, whether it was paid online, placed to pay at the counter, rung up on the till or taken by a waiter. The printer fetches tickets over your normal internet connection, so there's no driver, app or computer to keep running.

Which printers work

Café QR works with network receipt printers that can fetch work from the internet:

  • Star printers with CloudPRNT, such as the mC-Print3, TSP100IV and TSP650II.
  • Epson printers with Server Direct Print, such as the TM-m30 and TM-T88VI or TM-T88VII.

The printer must be on the same internet as the rest of your venue, by Ethernet cable or Wi-Fi.

Any other receipt printer that speaks ESC/POS (Xprinter, Rongta, Black Copper, older Epson models, most low-cost printers) works through the print bridge: a small free program on a PC or Raspberry Pi at the café fetches the tickets and passes them to the printer, over your network or by USB.

Add a printer

  1. In your dashboard, open Settings, then Till & printers (under Ways to order).
  2. Under Kitchen printer, enter a Name (for example "Kitchen" or "Bar"), choose the Printer make and the Paper width (80mm or 58mm). With more than one branch, choose which one it Prints orders from. Tap Add printer.
  3. The printer appears with its own Printer URL. Copy it.

Point the printer at Café QR

Star (CloudPRNT): find the printer's IP address by printing its self-test page (the printer's manual shows how; on most models you hold the feed button while switching it on). Type that address into a browser on the same network to open the printer's settings page. Open CloudPRNT, turn it on, paste the Printer URL as the Server URL, and set polling to 5 seconds. Save and restart the printer.

Epson (Server Direct Print): open the printer's web page (or EpsonNet Config), find Server Direct Print, turn it on, paste the Printer URL as the URL, and set the interval to 5 seconds. Save and restart the printer.

Print bridge (any other ESC/POS printer): on a PC or Raspberry Pi that stays on at the café, install Node.js and download print-bridge.mjs. Open a terminal in the download folder and run node print-bridge.mjs followed by the Printer URL and where the printer is: its IP address for a network printer (for example 192.168.1.50), or /dev/usb/lp0 for a USB printer on Linux or a Raspberry Pi. Leave it running; it checks for tickets every 3 seconds.

Within a minute the printer's status in Café QR changes from Not connected yet to Online. Tap Print test ticket: it reprints your latest order within a few seconds. (No orders yet? Place a test order first.)

Choose what each printer prints

With more than one printer, say one in the kitchen and one at the bar, tell each printer which menu categories it prints. Under the printer, tick the categories and tap Save what it prints. A printer with nothing ticked prints everything.

With more than one branch, choose the branch under Prints orders from when you add the printer, so it only prints that branch's orders. (To change it later, remove the printer and add it again.)

Troubleshooting

It still says "Not connected yet". The printer has never reached Café QR. Check that:

  • CloudPRNT or Server Direct Print is switched on and the URL was pasted in full, with nothing added at the end. With the print bridge, check the program is still running on the PC.
  • The printer is online: print its self-test page and check it has an IP address, not 0.0.0.0.
  • Your network doesn't block the printer from the internet (some guest Wi-Fi networks do). Try a cable into the router.

It was online but stopped ("Last checked in …"). Café QR shows the printer as online while it has checked in during the last three minutes. If the time is older, the printer has lost the internet or been switched off. Restart it, then check the cable or Wi-Fi.

The test prints but orders don't. Check Save what it prints: if only some categories are ticked, orders with other dishes won't print there. Also check the printer prints orders from the branch the orders are for.

A ticket printed twice. If the printer loses its connection mid-job it can be offered the ticket again. It stops retrying after a few attempts, and a ticket waiting more than 30 minutes is dropped, so a jammed printer never reprints yesterday's lunch.

Paper prints blank. Thermal paper only prints on one side. Turn the roll over.

The printer works but nobody heard the order. Pair the printer with the kitchen screen: it chimes for new orders and shows how long each one has waited. See Orders not showing on the kitchen screen for setting it up.

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Articles

  • Shared Tills, Tablets and Staff PINsPair a till, waiter tablet or kitchen screen, add staff with just a name and PIN, and see how the lock screen records every sale against the right person.
  • Staff Roles and Permissions: Who Can Do WhatOwner, Manager, Floor and Kitchen roles in Café QR, what each can open and do, how manager PIN approvals work, and how to change permissions for each role.
  • How to Accept Easypaisa Payments at Your RestaurantConnect your Easypay merchant account so guests pay with Easypaisa from the table or online: Store ID, Hash Key, the IPN URL and testing first.
  • How to Accept JazzCash Payments at Your RestaurantConnect your JazzCash merchant account so guests pay from the table: where to find your Merchant ID, Password and Integrity Salt, and how to test first.
  • How to Connect Foodpanda to Your POS in PakistanGet Foodpanda orders onto your kitchen screen without a separate tablet: what a direct POS connection does and how to set up each branch.
  • How to Do an End-of-Day Cash-UpOpen the drawer with a float, record cash paid in and out, count up at close and see the difference, with a printable report of the day's takings.
  • How to Set Card and Cash Sales Tax Rates on Your POSCharge Punjab's 8% sales tax on card and digital payments and 16% on cash automatically, show tax as its own line on the bill, and add a service charge.
  • How to Set Up Raast Payments for Your RestaurantLet guests pay from any Pakistani bank or wallet app straight into your account: set up your Raast ID and confirm payments safely.
  • Orders Not Showing on the Kitchen Screen? How to Fix ItWhy an order might not appear on the kitchen screen, or arrives without a sound, and how to fix each cause, from the wrong branch to a sleeping tablet.
  • PRA E-Invoicing for Restaurants: How to Set It UpHow PRA e-invoicing works for Punjab restaurants, what to get from PRA, and how to print the PRA invoice number and QR code on every bill.
  • Stock Counts, Prep Batches and Suggested OrdersBuy in cases and sacks, make sauces in batches at their real cost, count stock and see what went missing, and let par levels write your orders.
  • What Works When the Internet Goes DownWhat Café QR's till keeps doing without internet, what waits for the connection, and how to prepare so a dropped connection never stops service.
  • How to Add Your Card Machines to Café QRUse any card machine with the till: add each one by name to check its takings at close, and in the UK link Dojo or SumUp so the till sends the amount for you.
  • What Hardware Do You Need to Run Café QR?The devices, printers and card readers that work with Café QR: use the tablet or laptop you have, add printers and a cash drawer, and take card your way.

Step-by-step guides

  • Your first test orderSee an order go from a guest's phone to your kitchen screen, in two minutes.
  • Opening the till, kitchen or waiter screenThe screens a device runs all shift, and how to make a device open straight onto one.
  • Running the kitchen screen during serviceOne screen in the kitchen shows every order as it comes in.
  • Call staff and bill requestsWhen a guest taps Call staff or Request bill on their phone.
  • Taking orders on the waiter appThe till on your phone: pick a table, add dishes, send them to the kitchen.
  • Taking orders at the counterRing up counter and table sales and take payment, even when the Wi-Fi drops.
  • Changing your menuPrices, new dishes and finished items, from your phone during service.
  • Allergens on your menuShow guests which allergens each dish contains.
  • Table QR codesPrint a code for each table, and replace one if it's lost.
  • Your floor planSee every table at a glance: free, ordering, waiting for the bill.
  • Open tabs and moving tablesTables that have ordered but not paid yet.
  • Table bookingsTake bookings online and by phone, and seat guests when they arrive.
  • Cancelling and refundingFix a mistake, or give money back.
  • Daily takings and reportsWhat you sold today, this week, and your busiest times.
  • Cashing up the drawerOpen the drawer with a float, and close it with a count that adds up.
  • Clocking in and outHours for payroll, from a shared tablet or your own phone.
  • Your own deliveries and ridersAssign riders, send orders out, and mark them delivered.
  • Online ordering for collection and deliveryYour own order page, with no commission.
  • Setting up a self-order kioskA tablet at the counter where guests order for themselves.
  • Separate kitchen screensSend drinks to the bar and food to the kitchen.
  • Happy hours and dealsDiscounts that apply by themselves, at set times.
  • Promo codesCodes guests type in their basket, or staff enter on the till, for money off.
  • Loyalty points and regularsPoints, rewards and standing discounts for the guests who come back.
  • Selling and taking gift cardsSell a gift card, and take it as payment at the till, at the table or online.
  • Stock and recipesKnow what you have, and what each dish costs to make.
  • Food safety diary and temperature checksOpening and closing checks, temperatures and the daily sign-off, ready for an inspection.
  • More than one locationOne menu and one account, with tables, kitchen screens and takings per venue.
  • Opening times and pausing ordersStop orders when you're closed, or for a few minutes when the kitchen is slammed.
  • Your logo and colourMake the menu guests see look like your restaurant.
  • Kitchen and receipt printersPrint every order in the kitchen the moment it comes in.
  • Taking payments: Raast, JazzCash and cashGuests pay from any bank or wallet app, into your own account.
  • Tax e-invoicing (PRA, SRB, FBR)Report every paid sale to your tax authority, with its invoice number and QR on the bill.
  • Foodpanda orders on your kitchen screenOrders from delivery apps arrive and print like any other order.
  • Sales tax and service chargeWhat's added to the bill, and how it shows to guests.
  • Adding staffGive waiters and kitchen staff their own login, and decide what each role can do.
  • Changing or cancelling your planMove up or down a plan, switch features off, or cancel.
Search the help centre →

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