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Help centre / Article

Offline POS Mode in Pakistan: What Works

What Café QR's till keeps doing without internet, what waits for the connection, and how to prepare so a dropped connection never stops service.

Updated 17 October 2026

Café QR runs in the browser, so it needs the internet for most things. But a dropped connection in the middle of a lunch rush shouldn't stop you selling. The till keeps taking cash and your own payment types while you're offline, and catches up by itself when the connection comes back.

What keeps working offline

  • Ringing up sales on the till, paid in cash or with your own payment types (for example "card on our own machine").
  • A receipt number for every sale. Offline sales get a provisional receipt number starting OFFLINE, so you can still hand a guest a receipt.
  • Uploading by itself. When the connection returns, the till uploads the offline sales on its own. Anything odd is flagged for a manager to look at rather than lost.

The till has to have been opened online on that device at least once before, so it has your menu and prices saved. A brand-new tablet can't start selling offline.

What waits for the connection

These need the internet and resume as soon as it's back:

  • Card payments on a connected card reader, and Raast, JazzCash and Easypaisa.
  • Tabs, gift cards and anything that needs a manager PIN approval.
  • Kitchen tickets for offline sales. Offline sales don't send a ticket to the kitchen screen or printer, so call or hand the order through while you're offline.
  • QR table ordering, your online order page, the self-order kiosk and the kitchen screen. Guests' phones use their own mobile data, but the orders can't reach you until your venue is back online.

How to prepare

  1. Open the till on every device before service, while you're online. That's what lets it work offline later.
  2. Add your card machine as a payment type if you take card on a separate bank terminal. Your own payment types keep working offline; a card reader connected through Café QR doesn't.
  3. Keep a backup connection. A phone hotspot is the quickest fix: connect the till tablet to it and most things carry on as normal.
  4. Agree a kitchen plan. While offline, the kitchen won't see till orders. A written ticket or a shout through the pass works for a short outage.

When the connection comes back

  • Leave the till open. Offline sales upload by themselves within moments.
  • The kitchen screen catches up on its own with every order placed online.
  • If an offline sale is flagged, a manager looks it over. A sale that couldn't upload says so on the till, with a way to try again.

Common questions

Does Café QR open the cash drawer? Yes, if the drawer is plugged into a USB receipt printer connected to the till (in Chrome or Edge, through Printer and drawer on the till). It opens when a sale takes cash, offline too, since the printer is attached to the device. Without a printer, use a drawer that opens with a key or a button. See the POS hardware you need.

Will I lose sales if the tablet dies while offline? Offline sales are saved on the device until they upload. If the device is wiped or lost before it reconnects, those sales can't be recovered, so plug it back in and reconnect as soon as you can.

How do I know the till is offline? The till says No connection and reminds you that you can keep selling cash and your own payment types. Receipts get an OFFLINE number until the connection returns.

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Articles

  • Shared Tills, Tablets and Staff PINsPair a till, waiter tablet or kitchen screen, add staff with just a name and PIN, and see how the lock screen records every sale against the right person.
  • Staff Roles and Permissions: Who Can Do WhatOwner, Manager, Floor and Kitchen roles in Café QR, what each can open and do, how manager PIN approvals work, and how to change permissions for each role.
  • How to Accept Easypaisa Payments at Your RestaurantConnect your Easypay merchant account so guests pay with Easypaisa from the table or online: Store ID, Hash Key, the IPN URL and testing first.
  • How to Accept JazzCash Payments at Your RestaurantConnect your JazzCash merchant account so guests pay from the table: where to find your Merchant ID, Password and Integrity Salt, and how to test first.
  • How to Connect Foodpanda to Your POS in PakistanGet Foodpanda orders onto your kitchen screen without a separate tablet: what a direct POS connection does and how to set up each branch.
  • How to Do an End-of-Day Cash-UpOpen the drawer with a float, record cash paid in and out, count up at close and see the difference, with a printable report of the day's takings.
  • How to Set Card and Cash Sales Tax Rates on Your POSCharge Punjab's 8% sales tax on card and digital payments and 16% on cash automatically, show tax as its own line on the bill, and add a service charge.
  • How to Set Up Raast Payments for Your RestaurantLet guests pay from any Pakistani bank or wallet app straight into your account: set up your Raast ID and confirm payments safely.
  • Kitchen Printer Setup and TroubleshootingConnect a Star, Epson or any ESC/POS kitchen printer, choose what each one prints, and fix a printer that isn't connected or isn't printing.
  • Orders Not Showing on the Kitchen Screen? How to Fix ItWhy an order might not appear on the kitchen screen, or arrives without a sound, and how to fix each cause, from the wrong branch to a sleeping tablet.
  • PRA E-Invoicing for Restaurants: How to Set It UpHow PRA e-invoicing works for Punjab restaurants, what to get from PRA, and how to print the PRA invoice number and QR code on every bill.
  • Stock Counts, Prep Batches and Suggested OrdersBuy in cases and sacks, make sauces in batches at their real cost, count stock and see what went missing, and let par levels write your orders.
  • How to Add Your Card Machines to Café QRUse any card machine with the till: add each one by name to check its takings at close, and in the UK link Dojo or SumUp so the till sends the amount for you.
  • What Hardware Do You Need to Run Café QR?The devices, printers and card readers that work with Café QR: use the tablet or laptop you have, add printers and a cash drawer, and take card your way.

Step-by-step guides

  • Your first test orderSee an order go from a guest's phone to your kitchen screen, in two minutes.
  • Opening the till, kitchen or waiter screenThe screens a device runs all shift, and how to make a device open straight onto one.
  • Running the kitchen screen during serviceOne screen in the kitchen shows every order as it comes in.
  • Call staff and bill requestsWhen a guest taps Call staff or Request bill on their phone.
  • Taking orders on the waiter appThe till on your phone: pick a table, add dishes, send them to the kitchen.
  • Taking orders at the counterRing up counter and table sales and take payment, even when the Wi-Fi drops.
  • Changing your menuPrices, new dishes and finished items, from your phone during service.
  • Allergens on your menuShow guests which allergens each dish contains.
  • Table QR codesPrint a code for each table, and replace one if it's lost.
  • Your floor planSee every table at a glance: free, ordering, waiting for the bill.
  • Open tabs and moving tablesTables that have ordered but not paid yet.
  • Table bookingsTake bookings online and by phone, and seat guests when they arrive.
  • Cancelling and refundingFix a mistake, or give money back.
  • Daily takings and reportsWhat you sold today, this week, and your busiest times.
  • Cashing up the drawerOpen the drawer with a float, and close it with a count that adds up.
  • Clocking in and outHours for payroll, from a shared tablet or your own phone.
  • Your own deliveries and ridersAssign riders, send orders out, and mark them delivered.
  • Online ordering for collection and deliveryYour own order page, with no commission.
  • Setting up a self-order kioskA tablet at the counter where guests order for themselves.
  • Separate kitchen screensSend drinks to the bar and food to the kitchen.
  • Happy hours and dealsDiscounts that apply by themselves, at set times.
  • Promo codesCodes guests type in their basket, or staff enter on the till, for money off.
  • Loyalty points and regularsPoints, rewards and standing discounts for the guests who come back.
  • Selling and taking gift cardsSell a gift card, and take it as payment at the till, at the table or online.
  • Stock and recipesKnow what you have, and what each dish costs to make.
  • Food safety diary and temperature checksOpening and closing checks, temperatures and the daily sign-off, ready for an inspection.
  • More than one locationOne menu and one account, with tables, kitchen screens and takings per venue.
  • Opening times and pausing ordersStop orders when you're closed, or for a few minutes when the kitchen is slammed.
  • Your logo and colourMake the menu guests see look like your restaurant.
  • Kitchen and receipt printersPrint every order in the kitchen the moment it comes in.
  • Taking payments: Raast, JazzCash and cashGuests pay from any bank or wallet app, into your own account.
  • Tax e-invoicing (PRA, SRB, FBR)Report every paid sale to your tax authority, with its invoice number and QR on the bill.
  • Foodpanda orders on your kitchen screenOrders from delivery apps arrive and print like any other order.
  • Sales tax and service chargeWhat's added to the bill, and how it shows to guests.
  • Adding staffGive waiters and kitchen staff their own login, and decide what each role can do.
  • Changing or cancelling your planMove up or down a plan, switch features off, or cancel.
Search the help centre →

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